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Our Workflow

Understand

Understand

Understanding is the first component to manage a case well. Verity's experienced case manager will meet with the client to obtain a clear understanding of the case background, objectives, and any other materials to facilitate the investigation in order to provide the best investigative result to meet the client's needs and expectation.

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Plan

Plan

After a meeting with the client, our experienced case manager will conduct thorough reviews of the related documents, basic desktop researches, and enquiries to explore more options and methodologies to tackle the case. At the end, a detailed action plan will be proposed for the client's consideration and approval.

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Organize

Organize

As soon as the client gives the green light, our case manager will organize and gather the most suitable investigators and resources for the case. A briefing session will be hosted to communicate the case details and to further discuss the best execution.

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Lead

Lead

Our case manager will manage the team to ensure the tasks are completed on time, as well as to lead and motivate the team to meet the case objectives in an effective and efficient way.

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Control

Control

During the investigation, new leads may be identified in other jurisdictions or in new directions. Therefore, our case manager will maintain close contact with the client to provide timely updates, review its relevance to the overall objectives, and to determine should additional work be undertaken.

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Report

Report

On completion of the investigation, a full detailed report with all gathered evidence including video and photographs will be submitted to the client with other recommendations for further action. Furthermore, the report will be tailor-made and translate into easy terms for our clients' needs. Our reports are also ready to be presented to court with our case manager's affirmation.

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Review

Review

At Verity, we understand excellence is based on continuous improvement; therefore we conduct review of each and every case to find out areas of improvement. The knowledge and experience we have accumulated throughout the years with continuous learning made us a stronger team, which ultimately differentiate us from others.